Case brief
RBI imposed a monetary penalty of Rs 25.75 lakh on CRIF High Mark Credit Information Services Private Limited, Mumbai. The action was for non-compliance with CIC law and rules relating to credit-information accuracy and borrower complaint handling.
Impact
The company must bear the penalty and address the compliance deficiencies identified by RBI, especially around accuracy/completeness of credit data and timely borrower complaint resolution. The action does not invalidate past transactions, but it signals continued supervisory scrutiny over the company’s credit-information reporting and customer grievance processes.
Why RBI acted
Regulatory basis
- clause (iii) of sub-section (1) of section 25 read with sub-section (4) of section 23 of CIC (R) Act
- Credit Information Companies (Regulation) Act, 2005
- Credit Information Companies Rules, 2006