Case brief
RBI imposed a ₹1 lakh penalty on The Panchsheel Mercantile Co-operative Bank Limited, Surat, for non-compliance with customer-protection directions on unauthorised electronic banking transactions.
Impact
The bank must absorb the monetary penalty; the action does not itself impose a business restriction, but it highlights supervisory non-compliance and leaves open the possibility of further RBI action. Customers are not directly subjected to an operational ban by this release, though the bank is expected to remedy the SMS-response compliance gap going forward.
Why RBI acted
Regulatory basis
- Section 47A(1)(c)
- Sections 46(4)(i) and 56 of the Banking Regulation Act, 1949