Case brief
RBI has imposed a penalty of ₹6.20 lakh on Asirvad Micro Finance Limited for multiple compliance failures. The lapses relate to microfinance reporting, customer factsheets, and internal ombudsman escalation requirements.
Impact
Asirvad Micro Finance Limited must absorb the monetary penalty and remain exposed to possible further supervisory action for the same or related compliance deficiencies. The order highlights continuing obligations around borrower-income reporting, disclosure to gold loan customers, and complaint escalation to the Internal Ombudsman, with implications for customer grievance handling and regulatory compliance.
Why RBI acted
Regulatory basis
- clause (b) of sub-section (1) of Section 58G
- clause (aa) of sub-section (5) of Section 58B of the Reserve Bank of India Act, 1934