Case brief
RBI imposed a monetary penalty of Rs 29.60 lakh on Punjab National Bank for non-compliance with customer service directions. The bank was found to have levied penal charges for non-maintenance of minimum balance in inoperative accounts.
Impact
Punjab National Bank must absorb the monetary penalty and address the compliance lapse identified by RBI. The release does not describe any operational restriction, but it signals continued supervisory scrutiny and the possibility of further action if similar non-compliance persists.
Why RBI acted
Regulatory basis
- Section 47A(1)(c) read with Sections 46(4)(i) and 51(1) of the Banking Regulation Act, 1949